This policy applies to consulting sessions, workshops, seminars, and other scheduled services or events purchased through www.tellthewinningstory.com or Stripe.
Cancellations & Refunds
Customers may cancel within five (5) calendar days of purchase for a full refund.
After five (5) calendar days, all payments are final and non-refundable. No refunds will be issued after this five-day period for any reason. However, fees paid may be applied as a credit toward a future Tell The Winning Story consulting session, workshop, or seminar, subject to availability.
Credits are not redeemable for cash, are non-transferable, and may not be used for unrelated products or third-party events. A credit does not extend or restart the original five-day refund period.
Rescheduling
If you are unable to attend a scheduled session or event, please contact us as soon as possible. Rescheduling or transferring payment to a future date may be possible, subject to availability.
Payment Disputes & Chargebacks
Please contact Tell The Winning Story directly with any questions or concerns about a charge before initiating a payment dispute or chargeback.
A chargeback or payment dispute should not be used to circumvent this policy. For disputed transactions, Tell The Winning Story may provide the payment processor with relevant documentation, including purchase records, applicable policies, communications, attendance or registration records, and any credits or refunds offered.
Nothing in this policy limits a customer’s rights regarding genuinely unauthorized or fraudulent transactions.
Requesting a Cancellation or Rescheduling
To request a cancellation or rescheduling, email jesse@tellthewinningstory.com and include:
- Your name
- Booking or invoice date
- Session or event name
Approved refunds (if applicable) or credits will be confirmed in writing. Refunds will be issued to the original payment method and may take several business days to appear, depending on your financial institution.
Acknowledgment
By completing checkout, you acknowledge that you have read and agree to this Cancellation, Refund & Rescheduling Policy. If you have any questions, please reach out to us at info@tellthewinningstory.com
